Tag Archives | ITIL


War Stories: ITIL Process vs Practice

Our irregular War Stories returns, with a story about a network I worked on with strict change control, but high technical debt. What should have been a simple fix became far more pain than it should have been. Lesson learned: next time just leave things alone. I’m sure the ITIL true believers loved their process, but did […]

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Christmas Change Freeze – Good or Bad?

We’re approaching Christmas, and for many of us, that means we’re about to enter an extended change freeze. This means an extended period when we shouldn’t change anything, hoping to improve stability. ITIL Change Management tells us this is good. I’m not convinced. The Christmas Change Freeze Many businesses impose some form of change freeze across all production systems during […]

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ITIL 2011 Foundation Certification

I recently passed the ITIL 2011 Foundation Certification. After all the stress and time-suckage that was CCIE study, this was remarkably pain-free. Ridiculously easy really – most of the study done over a long weekend, and I didn’t even need to leave the house to sit the exam! Read on for more… Let me start […]

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