Archive of posts with tag 'ITIL'

War Stories: ITIL Process vs Practice

This article is Part 9 in a 12-Part Series. Part 1 - War Stories: Loops that Permanently Broke the Network Part 2 - War Stories: Switches Lying about Duplex Mismatches...

Christmas Change Freeze - Good or Bad?

We’re approaching Christmas, and for many of us, that means we’re about to enter an extended change freeze. This means an extended period when we shouldn’t change anything, hoping to improve stability. ITIL Change Management...

ITIL 2011 Foundation Certification

I recently passed the ITIL 2011 Foundation Certification. After all the stress and time-suckage that was CCIE study, this was remarkably pain-free. Ridiculously easy really - most of the study...